Shipping & Returns

OUR DELIVERY PARTNERS:

For Karachi: Local Riders at a Standard Delivery Charge of 200 PKR for anywhere in Karachi. COD option Available, along with Credit Card and Direct Bank Transfer. Estimated Delivery Time: 2 Business Days.

For All other Cities in Pakistan: We use Blue ex and TCS depending upon the weight of the product.

For Parcels under 10 KG: COD option Available, along with Credit Card and Direct Bank Transfer. Estimated Delivery Time: 4 working days using Blue ex.

For Parcels over 10 KG: Credit card or Direct Bank Transfer options only. Estimated Delivery Time: 10 working days using TCS Overland Service

*Please Note that none of the parcels are insured. The risk of damage during delivery is minimal but exists.

RETURNS AND EXCHANGES

If you are unsatisfied with your purchase you can return your item for an exchange or a full refund within 15 days after the product is delivered to you. In order for us to process a return or exchange, the purchased product must be returned unused in its original packing.

If you are seeking an exchange please email us on info@zahraebrahim.com and we will look into stock availability. Exchanged items (within the same price range) will be shipped to you at no additional cost once we have received the returned product. You are responsible for the cost of return shipping. We recommend a courier service with tracking details. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. We will refund your method of payment for the purchase price (excluding any applicable shipping and delivery costs) once we receive your return package.

DISCREPANT DELIVERY

If there are any discrepancies in your order and the item delivered to you, please email us at info@zahraebrahim.com. We have made every effort to display as accurately as possible the colours, patterns and sizes of our products that appear on the website, however some discrepancies may occur.