We at Zahra Ebrahim sincerely appreciate your trust and confidence in our products and respect your concerns about the privacy. The privacy and security of the information collected from you is a priority to us and it is equally important to us that you understand how we use this information and with whom we may share it.
We are committed to maintaining the privacy of our customers and do not share, sell or otherwise reveal information about our customers to any other party except as required to process and ship purchases. Please understand we will disclose your information when obliged by law or to safeguard our mutual interests and safety.
Zahra Ebrahim is the sole owner of the information collected on www.zahraebrahim.com. Zahra Ebrahim collects information from our users at several different points on our website. Visitors and users of our website willingly provide their names, email addresses, phone numbers, shipping address and other personal and business information. By providing this information you consent that in order to process your requests and transactions, this information will be shared with our service providers and third party such as banking institutions and shipping and courier companies.
We request information from the user/customer on our orders. A user/customer must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the user. All the credit/debit card information is saved with the bank and Zahra Ebrahim has no access to that data.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal requirements.
We use an outside shipping company to ship orders, and a credit card/debit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We reserve the right to change, add, or amend these privacy policies at any time; in such case, this will be notified through our website and/or any other methods permitted by applicable law.
For Karachi: Local Riders at a Standard Delivery Charge of 200 PKR for anywhere in Karachi. COD option Available, along with Credit Card and Direct Bank Transfer. Estimated Delivery Time: 2 Business Days.
For All other Cities in Pakistan: We use Blue ex and TCS depending upon the weight and size of the product.
For Parcels under 10 KG: COD option Available, along with Credit Card and Direct Bank Transfer. Estimated Delivery Time: 4 working days using Blue ex.
For Parcels over 10 KG: Credit card or Direct Bank Transfer options only. Estimated Delivery Time: 10 working days using TCS Overland Service
*Please Note that none of the parcels are insured. The risk of damage during delivery is minimal but exists.
If you are unsatisfied with your purchase you can return your item for an exchange or a full refund within 15 days after the product is delivered to you. In order for us to process a return or exchange, the purchased product must be returned unused in its original packing.
If you are seeking an exchange please first email us on firstname.lastname@example.org and we will look into stock availability. Exchanged items (within the same price range) will be shipped to you at no additional cost once we have received the returned product. You are responsible for the cost of return shipping. We recommend a courier service with tracking details. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. We will refund your method of payment for the purchase price (excluding any applicable shipping and delivery costs) once we receive your return package.
If there are any discrepancies in your order and the item delivered to you, please email us at email@example.com. We have made every effort to display as accurately as possible the colours, patterns and sizes of our products that appear on the website, however some discrepancies may occur.